Shipping and Delivery Policy
Effective date: September 4, 2026
Business: Single
Address: 15 Randall Hts, Middletown, NY 10940, United States
Email: contact@visiovanceit.com
3.1 Shipping availability
We ship to the destinations available at checkout. Shipping availability, service levels, and delivery estimates may vary by destination, product, inventory, carrier capacity, and applicable restrictions.
3.2 Order processing
Orders are generally processed within 1 business day, Monday through Friday, excluding U.S. federal holidays. Processing time is separate from transit time. During promotions, high-volume periods, inventory events, or circumstances outside our control, processing may take longer.
3.3 Delivery estimates
For standard shipments, delivery is generally estimated at 7–14 business days after dispatch where that service is available. Weekends and public holidays are not counted as business days. Delivery estimates are not guarantees, and customs, weather, carrier interruptions, or other events may cause delays.
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Service
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Estimated transit time
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Cost
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Standard shipping
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Usually 7–14 business days after dispatch
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Free where offered at checkout
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The delivery estimate shown at checkout controls when it differs from this general estimate.
3.4 Shipping charges
Standard shipping is free where indicated at checkout. Any expedited service, special handling charge, tax, customs duty, import fee, or other amount displayed at checkout is the customer’s responsibility unless expressly stated otherwise.
3.5 Tracking
When a shipment is dispatched, we will generally send a confirmation email with available tracking information. Tracking updates are provided by the carrier and may not appear immediately after dispatch.
3.6 Address accuracy and delivery problems
Customers are responsible for entering a complete and accurate delivery address. Contact contact@visiovanceit.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order enters processing.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address, refusal, an unclaimed package, or a recipient who is unavailable. If a package is returned, additional shipping or handling charges may apply to reshipment where permitted by law.
3.7 Order changes and cancellations
You may request an order change or cancellation within 2 hours of placing the order by emailing contact@visiovanceit.com. We will try to accommodate the request, but it is not guaranteed once the order has entered processing or been dispatched.
3.8 Lost, damaged, or missing shipments
If tracking shows that a package is lost, or if an order arrives damaged, contact us promptly at contact@visiovanceit.com with your order number and relevant photos or carrier information. We will investigate and, where appropriate, arrange a replacement, reshipment, or other remedy in accordance with applicable law and the carrier’s procedures.
3.9 Customs and import charges
For international orders, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility. Customs processing may delay delivery, and Single is not responsible for delays caused by customs authorities.
3.10 Contact
Shipping questions should be sent to:
